A funny video with a serious point…

This clip of Danny Bhoy is both funny and relevant...

The business relevant points start at 5.37 - but if you have time, watch the whole clip - it's well worth it, I promise!​

So what's the lesson?

Well, somewhere along the line someone said "Always find out how your customers heard of you".  So now everyone does.  Without thinking.

An example?

Well I'm on someone's email list and they sent an offer for some books the other day.  It looked good so I clicked and purchased.  And what did they ask me?

"How did you hear about us?"

So I put the first item on the list.

So how good will this data be for them?  Pretty crap I'd say.

And there's a more general point to be made.

You always need to think about how your customer views your processes.  And if they don't make sense to your customer, you need to re-think your processes!

Spread the word!

Why Friendly

We work with businesses and contractors/freelancers who want to embrace the world of online software and the benefits this brings. Using technology to help our clients is at the core of everything we do.

So if you'd like to find out more, just give a call or drop us an email - no hard sell.

Just friendly, professional advice!

Who we are

We're a small team with over 50 years experience of working with small businesses.

So we're in a unique position to understand the challenges that you face every day in your business.

And what's more, we're fully professionally qualified so you can be sure that your affairs are in safe hands.

Copyright 2016 by TFA Accountants Limited