Customer service, Marketing

How to turn a complaint into a positive…

How do you deal with complaints from your customers? It's human nature to react ...

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Tax

Self Assessment – the rules

Quick Navigation What are the deadlines for self-assessment tax returns​?Do you need to file ...

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Tax, Tax tribunals

Only fools and horses

If you’re thinking of setting up a new business venture as a side line, ...

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Marketing

How not to do a mailshot

Richard and I received a letter from another firm of accountants the other day ...

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Business

The importance of goals

I talk a lot about the importance of having goals and I can probably ...

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Customers, Marketing

A funny video with a serious point…

This clip of Danny Bhoy is both funny and relevant...The business relevant points start ...

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